Restart your computer and try launching the app again.

Also, check if the network settings (proxy settings, etc.) are correct.

You need to have a Wireless LAN compatible to IEEE 802.11 b/g/n.
Please note that only the 2.4Ghz band is supported.
The MYIRO-1 supports WPA2 security but not WPA2-Enterprise.
Please refer to the MYIROTOOLS MANUAL to setup the connection.

MYIRO-1/MYIRO-9 could not be recognized in MYIROtools (and other software) when using a USB-C/USB-A adaptor (figure 1 & 2) and/or a USB-C/USB-B cable (figure 3) on an Apple MacBook with M1 processor.

We recommend to use a USB-C hub type with a USB-A to USB-B cable connected (provided with the instrument). Please find here an exhausted list of hubs we have tested:

• RouteR RUH-OTGTPU4 (C-C hub)
• BASEUS PortalJoy 13 in 1 USB-C Hub
• BASEUS 12-in-1 Laptop USB-C Hub
• BASEUS Enjoyment 11 in 1 USB C Hub
• BELKIN USB-C 7-in-1 Multiport Adapter (INC009btSGY)
• BELKIN USB-C 6-in-1 Multiport Adapter (AVC008btSGY)
• BELKIN USB-C 5-in-1 Multiport Adapter (AVC007btSGY)
• BELKIN USB-C 4-in-1 Multiport Adapter (AVC006btSGY)
• MOBILITY LAB usb8014 Mini Dock USB-c 6 Ports
• SATECHI Type-C Multi-Port Adapter 4K with Ethernet V2

Other models from the listed brand above may also work but we cannot guarantee it.

Here is a sum-up illustrated with images:

Figure 1

Figure 2

Figure 3

Figure 4

Most probably your internet connection does not allow a connection to the licensing server.

Please check your network settings (especially proxy settings).

 BUT THE ACTIVATION SCREEN IS DISPLAYED AND THE APP DOES NOT START

Open a web browser and enter “HTTP://LOCALHOST:1947” in the address bar.
If the Admin Control Center Help page is not shown, the license service may not be running. Perform the following steps.

[For windows]

1. Press the Windows key on the keyboard, and type “services” to open the Services app.
2. Look for “Sentinel LDK License Manager” in the Name column on the Services window.
3. Check in the Status column for “Sentinel LDK License Manager” and see if the status is blank or if Running is displayed.
4. If the status is other than Running, right-click on “Sentinel LDK License Manager” and select Start.

[For Mac]

1. Open the Apple menu in the top-left corner of the screen and select System Preferences.
2. Open Security & Privacy.
3. Check the firewall status under the Firewall tab.
4. If the firewall is turned on, select Firewall Options.
5. Check “Automatically allow signed software to receive incoming connections,” and then press OK.
6. Reinstall the app.

"FAILED TO LAUNCH THE APPLICATION, PLEASE REFER TO INSTALL GUIDE OR TROUBLESHOOTING OF USER'S GUIDE."

Run the following file as Administrator, and then restart the application:

Windows

C:\Program Files\MYIRO\MYIROtools\ Module\Utility\LicenseSupportScript.bat

Mac

/Applications/MYIRO/Utility/ LicenseSupportScript.sh

You can transfer (rehost) the installed license from a PC (or macOS) to another PC (or macOS) by using License transfer tool. Both computers must have MYIROtools software installed (recipient-PC and sender-PC). License transfer tool needs to be used on each computer. The procedure is the same on macOS and PC.

Prior to start: please make sure that MYIROtools is installed on both computers. License transfer tool can be found at the root folder of MYIROtools:

macOS: /Applications/MYIRO/Utility/TransferLicense

Windows: C:\Program Files\MYIRO\MYIROtools\Module\TransferLicense.bat

Note: "Source PC [Sender]" is the computer that currently has a MYIROtools license running and activated. "Recipient PC [Recipient]" is the computer where you want the MYIROtools license to be transferred.

1. Start Transfer License executable
2. Click [ Generate ] to make a id file (.id) of Recipient PC (Step 1)
3. Copy the id file (.id file) to the source PC [Sender].
4. Start License transfer tool on the source PC [Sender].
5. Select the license to be transfer to the Recipent PC from the list (Step 2-1)
6. Click [ Select ] to select the copied id file (.id file) (Step 2-2)
7. Click [ Generate ] to make a license transfer file (h2h) (Step 2-3)
8. Copy the generated h2h file to Recipient PC.
9. Click [ Select and Apply] to select the copied h2h file.
10. The transfer procedure is completed. Click [ Close ].
11. On Recipient PC, start MYIROtools. Confirm transferred license is listed on [System ] [information].

The definition format (cdx) is compatible with the XML-format of Konica Minolta FD-S2w.

In FD-S2w right-click on a definition and select "Save".

1) Create a subfolder inside

/Data/Tool/Measure/

inside the MYIROtools working folder.

Rename the FD-S2w file from .xml to .cdx and copy it to a subfolder of

/Data/Tool/Measure/

inside the MYIROtools working folder.

The location of the working folder can be checked in the "System" tab of the MYIROtools main window.

2) Import the xml file using the chart import feature into MYIROtools

MYIROtools ships with several chart definitions which are common in the industry.

In the Data List Window of the MYIROtools Measure and View you can find them in the folder "Std. and 3rd Party"

Please be aware that nearly all charts can be measured with a MYIRO-9/FD-9 but not necessarily with a MYIRO-1, FD-5BT or FD-7.

Switch the instrument OFF and ON again

When using a Mac with wireless LAN and the firewall is turned on, MYIRO-1 connected via wireless LAN or MYIRO-9/FD-9 connected via Ethernet may not appear on the list.

Check the device connection status and click "Rescan".

On a Windows PC using USB connection try to install the driver manually.