Service requests form

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Service requests form

The maintenance and service request form is opened to North America, EMEA region (Europe, Middle-East and Africa) and UK (United Kingdom). We are working hard on making it available in other regions of the world.

To contact our service centers in other regions, please access the following page: Global Service Network information

About the warranty: MYIRO's and Konica Minolta's new equipment are covered by a 1 year warranty from the date of purchase. To benefit from the additional year of warranty (exclusive offer for MYIRO devices), please make sure you have registered your device in the first year after the purchase at myiro.com/myiro-registration

Read the warranty conditions

The warranty does not apply in the following cases: (a) damage to the product due to mishandling, alteration, accident, impact, dropped, sand, liquid or moisture damage, tampering, battery or chemical corrosion; or, (b) failure to follow operating, maintenance or environmental instructions prescribed by the applicable instruction manual or shipping damage; or, (c) damage caused during service performed by other than MYIRO or Konica Minolta Sensing authorised persons; or, (d) if the product has had its serial number(s) or other identifying data removed.

Please fill the form below to get contacted by your local service center

Where are you located ?

Type of Request

Type of Instrument

Serial Number

Type of Instrument

Serial Number

My device is covered by a Service Contract

Voucher Code

How to get a Voucher Code ?

Please contact your preferred reseller and ask for a quotation about service for your instrument: Request a quote

My device is covered by the standard warranty

Proof of purchase for warranty claim

Please upload a copy of the invoice. A copy of the delivery note can also be accepted.
Note: if you already registered your product and provided a valid proof of purchase, upload is not needed.
One file only with 5 MB file size limit.
Allowed types: jpg, jpeg, png, pdf.

What is a valid proof of purchase?

A picture/scan of invoice or delivery note where the following information can be easily verified:

Date of invoice or delivery note
Article/Item code of the product (MYIRO-1/9)
Designation/Description of the product (MYIRO-1/9)

Additional services

I need a Loan Unit for the calibration period

Contact Information

First Name

Last Name

Company Name

Phone Number

Address

City/Town

State/Province (USA Only)

ZIP/Postal Code

Country

Additional Message

By hitting the confirmation button below I agree that the provided information is accurate and that I agree to be contacted by phone or email for purposes that are related to the information provided.